Refund Policy

We want you to feel confident in your purchase. This policy explains when and how refunds are issued for credits purchased through our platform.

1. General Policy

At ATGMEDIA LLC, we strive to provide high-quality services. If you purchase credits and are unable to use them due to a technical issue on our platform, you are eligible for a full refund of the unused credits.

2. Eligibility for Refunds

  • Refunds apply only to credits that are unused and unusable due to platform-related issues.
  • Refund requests must be submitted within 30 days of purchase.
  • Refunds will not be issued for credits that have already been used.
  • We may require proof of purchase and a description of the issue to process your request.

3. Processing of Refunds

Once approved, refunds will be processed back to your original payment method. Processing times may vary depending on your payment provider but generally take 5–10 business days.

4. Non-Refundable Items

All credits that have already been used are non-refundable. Promotional credits or bonus credits provided as part of special offers are also non-refundable.

5. Contact Us

If you believe you are eligible for a refund, please contact us at:

ATGMEDIA LLC
Email: support@atgmedia.agency